Unna's boot: experience of care of people with venous ulcers / Bota de Unna: experiencia del cuidado de personas con úlcera varicosa / Bota de Unna: vivência do cuidado por pessoas com úlcera varicosa

ABSTRACT Objective: to understand the experience of care of people with venous ulcers using an Unna's boot. Method: a qualitative study, based on the social phenomenology by Alfred Schütz, was carried out with 12 adults interviewed in 2015. The statements were analyzed and organized in thematic categories. Results: the following categories emerged: "Unna's boot annoyance versus wound improvement", "Difficulties for accessing care with the Unna's boot", "Care for healing and preventing recurrence", and "Receiving more attention from the healthcare professional". Conclusion: the experience of care of people using an Unna's boot revealed the annoyance caused by this device, which was overcome due to the wound improvement. However, access to care was compromised by the lack of structure at the service, frustrating the patients' expectations regarding wound healing. The issues of these people's intersubjective universe should be considered in the management of care of venous ulcers.

RESUMEN Objetivo: comprender la experiencia del cuidado de personas con úlcera varicosa utilizando la Bota de Unna. Método: estudio cualitativo, fundamentado en fenomenología social de Alfred Schütz, realizado con 12 adultos entrevistados en 2015. Testimonios analizados y organizados en categorías temáticas. Resultados: surgieron las categorías: "Incomodidad de la Bota de Unna versus mejora de la herida", "Dificultades para el acceso al cuidado con la Bota de Unna", "Cuidar para cicatrizar y prevenir recidivas" y "Recibir más atención del profesional de salud". Conclusión: la experiencia de cuidado de personas utilizando la Bota de Unna expresó la incomodidad del dispositivo, superado por la mejora de la herida. No obstante, el acceso al cuidado resultó comprometido por falta de estructura del servicio, frustrando expectativas de los participantes respecto a la cicatrización de la herida. Las cuestiones del universo intersubjetivo de estas personas deben considerarse en la gestión del cuidado de la úlcera varicosa.

RESUMO Objetivo: compreender a vivência de cuidado de pessoas com úlcera varicosa em uso da Bota de Unna. Método: estudo qualitativo fundamentado na fenomenologia social de Alfred Schütz, realizado com 12 adultos entrevistados em 2015. Os depoimentos foram analisados e organizados em categorias temáticas. Resultados: foram desveladas as categorias: "O incômodo da bota de Unna versus a melhora da ferida", "Dificuldades para o acesso ao cuidado com a Bota de Unna", "Cuidar para cicatrizar e prevenir recidivas" e "Receber mais atenção do profissional de saúde". Conclusão: a vivência de cuidado de pessoas em uso da Bota de Unna revelou o incômodo proporcionado por este dispositivo, superado pela melhora da ferida. Porém, o acesso ao cuidado foi comprometido pela falta de estrutura do serviço, frustrando as expectativas dos participantes em relação à cicatrização da ferida. As questões do universo intersubjetivo dessas pessoas devem ser consideradas na gestão do cuidado da úlcera varicosa.

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